Bank - Teller

1 Money Counting

Counting money accurately is the most important task of a teller. Quickly determining the exact amount, detecting counterfeits, and sorting each denomination is impossible without a professional banknote counter. A 1+1 pocket banknote counter is the ideal choice because: 1) it is far faster than a single-pocket machine thanks to non-stop counting, 2) it counts by value, not just pieces, 3) its counterfeit detection hardware is superior, and 4) its counterfeit detection software can be upgraded.

See why multi pockets for the benefit of multi pockets against single pocket.

2 Auto Currency Setting

Tellers are busy. They don't want to configure the machine by pressing multiple buttons. Usually, the only thing they need from the counting machine is to count money.

When handling many currencies every day, however, tellers must select which currency to count — which sometimes requires pressing buttons multiple times.

With the auto currency setting function, tellers do not need to press any buttons. They simply place the banknotes and the machine automatically identifies the currency — making the teller's workflow faster and easier.

See the video below for the demo.

3 Recording Serial Numbers of Banknotes

Long after a transaction has ended, a dispute may arise between the bank and a customer. Either party may claim they received counterfeits. Without a record of the serial numbers of the banknotes given and received, it is impossible to verify such claims.

A banknote counter with serial number recording capability can effectively prevent such disputes.

4 Blackbox at Teller's Desk

Sometimes a dispute about a past transaction may arise between the teller and the customer. Although CCTV cameras are installed throughout the bank, the footage alone is often not enough to determine who is right.

A customer display with a built-in camera can help resolve such disputes. Acting like a blackbox, it records the scene, conversation, and transaction amount right next to the customer.

Later, when a dispute happens, a teller can easily look up the recorded data.

5 Advertisement and Calendar

Banks place many leaflets to advertise their financial products and display calendars for customer convenience. An advanced customer display can replace them in a smarter, more effective way.

6 Check Processing

In order to process many checks, the teller has to scan them and enter the necessary information into their PC. Because of the limited desk space, the teller may have to leave their desk to handle it — causing security risks and reducing work efficiency. An all-in-one solution that consolidates a banknote counter, counterfeit detector, and check scanner can save valuable desk space and streamline check processing.

See our Check Solution for details.

7 Balancing after Daily Operation

After the day's work, the teller has to balance their cash drawer. Retrieving transaction data from the PC software and intelligent customer display, which are linked to the banknote counter, makes the balancing process much easier.

The teller also needs to check whether another denomination is mixed into a bundle. A 1+1 pocket banknote counter with single denomination mode — which sorts out different denominations — can complete this task in seconds.